The challenge
Northline Retail was shipping late three days out of five. Picking, packing and dispatch each ran on separate spreadsheets, nobody owned the handoffs, and the Monday status report took one person a full day to assemble by hand.
Peak season was eight weeks away and the founders were considering hiring four extra staff just to stand still.
Our approach
We mapped the full order journey in one shadow week, then rebuilt it in two stages: first a single shared dispatch board with named owners per stage, then an automated Monday report pulling straight from order and carrier data.
Packing SOPs were rewritten with the warehouse team and tested live for two weeks before peak season hit.
3 days
cut from average fulfilment time
40 hrs
of manual reporting returned monthly
0
extra hires needed for peak season
“They mapped our fulfilment process end to end and took three days out of it. The Monday report we now get automatically used to occupy a full-time person.”
— Arjun Mehta, Founder, Northline Retail
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