The challenge
Brightfield Events had doubled its bookings, but every show still depended on the founder’s memory. Supplier confirmations lived in text messages, crew briefings happened in car parks, and two overlapping events nearly collapsed the same weekend.
Our approach
We built one event runbook template — suppliers, crew, timings, contingencies — and a weekly delivery rhythm with a single show-owner per event. Supplier confirmations moved into a shared tracker with automatic chase reminders.
The founder stepped out of day-to-day delivery after week five and stayed out.
2×
events delivered with the same crew
1
shared runbook used on every show
0
missed supplier confirmations since launch
“For the first time I watched one of our shows happen without me there. The runbook just ran.”
— Sofia Bennett, Head of Operations, Brightfield Events
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